FAQ

Frequently Asked Questions


  • What imported car brands do you carry parts for?

    We supply parts for most vehicles imported from Europe and Asia. Our inventory covers popular European brands like BMW, Mercedes, Audi, and Volkswagen, plus Asian imports including Honda, Toyota, Nissan, and Subaru since 1966.
  • How quickly can I get parts delivered?

    We offer fast delivery options for online orders throughout the Rochester area. You can also visit our warehouse during business hours for immediate pickup of in-stock parts.
  • Do you sell OEM or aftermarket parts?

    We specialize in OEM parts for imported vehicles. Our customers consistently praise us for providing genuine manufacturer parts that ensure proper fit and reliability for European and Asian imports.
  • Can I browse parts at your warehouse?

    Yes, you can explore our warehouse in person at 295 Central Ave in Rochester. We're open Monday through Friday 8:30 AM to 5:30 PM, and Saturday 10:30 AM to 1:30 PM.
  • How do I order parts online?

    You can place orders through our online system for convenient delivery. Contact us at (585) 232-5904 or Impartsol@yahoo.com to discuss your specific part needs and delivery options.
  • What areas do you deliver to?

    We provide delivery service throughout the Rochester and Brighton, NY areas. Our delivery options make it easier than ever to get the imported vehicle parts you need without visiting our warehouse.
  • Why choose imported parts over generic ones?

    Imported vehicle parts are engineered specifically for your car's unique systems and tolerances. Using proper manufacturer parts ensures optimal performance, safety, and longevity compared to generic alternatives that may not fit correctly.
  • How long have you been selling import parts?

    Imparts Online Ltd has been serving Rochester's imported vehicle owners since 1966. Our decades of experience help us understand the specific needs of European and Asian import owners.
  • Do you stock hard-to-find import parts?

    Yes, we specialize in sourcing parts for imported vehicles that can be difficult to find elsewhere. Our extensive supplier network and 57+ years of experience help locate even uncommon European and Asian parts.
  • What's the difference between European and Asian parts?

    European parts typically emphasize precision engineering and performance, while Asian parts focus on reliability and efficiency. Both require specific expertise to source correctly, which we've developed through decades of specialization.